Privacy Policy

Effective Date: October 4, 2026

At Galatix Solutions (“we,” “us,” or “our”), accessible via galatixsolutions.com, protecting your privacy and treating your personal information with care is our top priority. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, request our non-medical home support services, or utilize our courier services throughout Schenectady County and the Capital Region.

1. Information We Collect

We collect personal information that you voluntarily provide to us when contacting us, requesting services, or scheduling deliveries:

• Contact Information: Full name, email address, physical delivery/service address, and primary telephone number.
• Communication Preferences: Preferences regarding contact via phone calls or SMS text messages.
• Service Details: Information necessary to fulfill requests for senior support, errand assistance, health supply/OTC medication pickups, personal shopping, or courier deliveries.

2. How We Use Your Information

We use the information collected strictly to fulfill service requests and maintain seamless operations, including:

• Providing, operating, and managing non-medical home support, senior assistance, and local delivery services.
• Communicating directly with you regarding appointment confirmations, service updates, and delivery status via phone calls or text messages (SMS).
• Responding to inquiry forms, support requests, and service questions.
• Ensuring client safety, accountability, and quality control.

3. Mobile Communication & SMS Policy

If you choose to communicate with us via text messaging (SMS) at (518) 424-5021 or consent to receive text updates:

• Mobile information and consent will not be shared with third parties or affiliates for marketing or promotional purposes.
• Text messaging opt-in data and consent are strictly kept confidential and are excluded from any data-sharing practices.
• Message and data rates may apply depending on your mobile carrier plan. You may opt out of text communications at any time by replying “STOP.”

4. Non-Medical Support Disclaimer

Galatix Solutions is owned and operated by a New York State Certified Personal Care Aide (PCA). While we provide dependable non-medical companionship, wellness check-ins, and local errand assistance, our services do not constitute skilled medical care, diagnosis, or prescription administration. Any health-related delivery services are strictly limited to over-the-counter (OTC) items and non-prescription wellness supplies.

5. Sharing & Disclosure of Information

We do not sell, rent, trade, or lease your personal information to third parties. We only disclose information under the following limited circumstances:

• Service Fulfillment: Sharing necessary location or delivery instructions with authorized personnel to carry out your requested service.
• Legal Obligations: If required by law, subpoena, or government order, or to protect the safety, rights, or property of Galatix Solutions, our clients, or the public.

6. Data Security

We implement appropriate technical and administrative safety measures to safeguard your personal data against unauthorized access, disclosure, alteration, or destruction. However, please note that no internet transmission or electronic storage method is 100% secure.

7. Third-Party Links

Our website may contain links to external sites or third-party tools. We do not control or accept responsibility for the privacy practices or content of third-party websites. We encourage you to review their policies prior to providing personal details.

8. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or how your information is handled, please contact us directly: